No more dealing with checks, stamps or envelopes! Log on, enter the bills you want to pay and they’re automatically paid. You can even set the date you want them paid in advance. And you never have to leave the comfort of your home or office. This convenient, optional service is fast, easy, saves you time and best of all…it’s FREE*!
| Q: |
Who is eligible for Online Bill Payment? |
| A: |
All consumers 18 and older that have a deposit account with Denmark State Bank. |
| Q: |
What is Online Bill Payment? |
| A: |
Online Bill Payment is a fast, easy, secure way to pay and manage bills online from the convenience of your home or office. This service allows you to have money sent from your checking account to almost anyone. Online Bill Payment will not only save you time, it will also save you money on checks, stamps and envelopes. |
| Q: |
How do I get started using Online Bill Payment? |
| A: |
Once you have enrolled in Online Banking from our website, www.denmarkstate.com, you can enroll in Online Bill Payment by clicking the Bill Payment menu option. You must agree to the Denmark State Bank Online Banking Agreement and Disclosure. You will need to select the checking account you would like to pay your bills from. Once an account has been selected, you may begin paying your bills within two business days. You will receive an e-mail notifying you when the account has been approved for Bill Payment.
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| Q: |
Is Online Bill Payment secure? |
| A: |
Denmark State Bank is committed to providing you with the highest level of security available. That is why we have chosen, Secure Sockets Layer protocol (SSL), a browser capable of high-security 128-bit encryption. This security encrypts the data sent making it difficult to read. In other words, your information is being sent in scrambled format. |
| Q: |
Who can I pay using Online Bill Payment? |
| A: |
Bill Payment allows you to pay just about any one anywhere in the United States. Tax Payments and Court ordered payments are the only types of payments that are not payable through Bill Payment. |
| Q: |
How do I add new Payees? |
| A: |
- Click on Add a Payee under the Payees menu,
- Choose Company, Individual or Bank or Credit Union,
- Enter all required information for that payee,
- Click Next,
- Verify the information is correct and click Next to submit your payee.
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| Q: |
How do I edit an existing Payee? |
| A: |
- Click on View Payees under the Payees menu,
- Click on Edit for the payee you would like to change,
- Answer your challenge question,
- Make any necessary changes to the payee information and Submit. (You may be required to submit a Payee Change Request form to change certain information).
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| Q: |
How do I schedule a payment? |
| A: |
- Click on Single Payment or Recurring Payment under the Payments menu
- For Recurring Payments, select the payee you would like to pay. From the Single Payments menu you can make payments to multiple payees at one time.
- Select the account you want the payment to come from,
- Enter the dollar amount of the payment,
- Choose the date you want the payment to be made,
- Verify the information about the payment and click Next,
- Confirm the information is correct and Submit Payments.
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| Q: |
How many days before my bill is due should I schedule a payment? |
| A: |
To be sure payments arrive on time, we recommend you schedule them no later than (3) business days before the due date for an electronic payment and at least (7) seven days before the due date for a check payment. When you View Payees you will see if a payment is being sent electronically or by check.
The system will calculate the arrival date based on the payment type for each specific payee when you schedule a payment. The Estimated Arrival date is listed below the Process Date. Since some vendors take longer to process payments that do not use a return envelope or remittance stub they provided with their bill, we recommend allowing a few extra days for the payment to be posted to your account. This generally allows sufficient time for the payee to receive and post your payment.
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| Q: |
When will the payment be taken out of my account? |
| A: |
Your payment will be reflected on your account on the date you schedule the payment to process through Online Bill Payment. |
| Q: |
How do I cancel a payment? |
| A: |
Until the process date of the scheduled payment, you may edit the amount or date of the pending payment. After the process date, a stop payment may be placed on checks issued through Bill Payment by calling Bill Payment Technical Support at 1-877-885-2358 or chat online through our new Live Chat feature. They can also find out if the check has cleared and provide you with a copy of the check. |
| Q: |
How do I view pending payments? |
| A: |
Click on Schedule Payments under the Payments menu. |
| Q: |
How do I view my payment history? |
| A: |
Click on Payment History under the Payments menu. |
| Q: |
What is the daily cut-off time for making payments? |
| A: |
2:00 pm Central Standard Time |
| Q: |
What happens if the Payee doesn't get paid? |
| A: |
Contact Bill Payment Technical Support at 1-877-885-2358. They will work with you and your payee to assist in recovering any late fees. |
*There is no fee for an active Bill Payment account. To be classified as an active Bill Payment account you must pay at least one bill every three months. The fee for an inactive Bill Payment account is $10 per month until you close the service or reactivate it by paying a bill.
